Help centerDecision maker

What BentoKit Concierge is (for decision makers)

An AI support desk grounded in your approved knowledge, with lead capture and human handoff on web and messaging channels.

BentoKit Concierge is a multi-tenant AI support desk. Each customer gets a workspace with its own approved knowledge, channels, team, and billing. RioBlocks operates the product on the BentoKit runtime.

What it is for

  • Answer visitors from knowledge you approve
  • Capture qualified leads on web and messaging channels
  • Hand off to humans with full conversation context
  • Run a simple CRM board so SMEs can keep pipeline in one place

Surfaces

  1. Public widget and channels: what customers see
  2. Workspace console: knowledge, sessions, board, settings for the customer team
  3. Operator console: RioBlocks staff managing many workspaces
  4. This help center: public guides and (later) short videos

Commercial model (summary)

Self-serve plans (Starter / Growth / Scale) gate usage and channel features. Enterprise and custom deployment stay on a sales path. Always confirm live pricing on the pricing page; catalog numbers can change.

Suggested next reads

  • Setup checklist: how a new workspace goes live
  • Approved knowledge: what the agent may say
  • Outbound webhooks: push leads and pipeline stages to your systems
  • Team roles: who to invite with which preset

Decision-maker guide

Decision-maker guide (PDF)What only you decide so your team can onboard almost on its own: value, what changes in operation, plan/limits, tone, handoff rules, knowledge, and a go-live checklist.