Legal

Terms of Servicev2.2

Last updated: 21 July 2026 (v2.2)

1. The Service

BentoKit Concierge provides an AI-powered customer-support assistant that answers questions from a knowledge base a business customer provides, and that a business customer may connect to channels such as a website widget and WhatsApp.

2. Accounts

You are responsible for your account credentials and for activity in your workspace. Provide accurate information and keep it up to date.

3. Acceptable use

You agree not to use the Service to: violate any law; send spam or unsolicited messages; infringe others' rights; transmit malware; attempt to disrupt or reverse-engineer the Service; or process data you have no lawful basis to process. You must comply with the policies of any channel you connect, including the WhatsApp Business Terms of Service and Meta's WhatsApp Business Messaging Policy and Commerce Policy.

4. Customer data and responsibilities

You retain ownership of the content and data you provide. You grant us the rights needed to host and process it to provide the Service. As the controller of your end customers' data, you are responsible for having a lawful basis and any required consents (including messaging opt-ins) for the conversations you run through the Service, and for the accuracy and lawfulness of your knowledge-base content.

5. Messaging and third-party platforms

Messaging channels are delivered through third-party platforms and are subject to those platforms' terms, policies, messaging windows, and pricing. We are not responsible for changes such platforms make, for message delivery outside our control, or for account or number actions taken by such platforms. The WhatsApp channel is additionally governed by Section 5A below.

5A. WhatsApp channel

5A.1 Connection options. The Service may connect to WhatsApp through two options, subject to availability and the customer's choice: (a) the official WhatsApp Business Platform APIs provided by Meta Platforms; or (b) a hosted WhatsApp API service provided by RioBlocks, in which a phone number owned and controlled by the customer is connected to RioBlocks-managed infrastructure.

5A.2 Official APIs (option a). Use of the official WhatsApp Business Platform is subject to Meta's terms, policies, messaging windows, and per-message charges set and billed by Meta under the customer's WhatsApp Business account. Such charges are the customer's sole responsibility and are not included in Service subscription fees, unless expressly stated otherwise in an order form.

5A.3 Hosted API service (option b). Under this option, RioBlocks provides technology infrastructure only. The operation of the number and of the channel is carried out on the customer's behalf, under the customer's instructions and sole responsibility, including full responsibility for compliance with WhatsApp's and Meta's Terms of Service and applicable messaging policies. The customer acknowledges that this option is subject to limitations, instability, and restrictive measures imposed by the platform itself — including suspension or banning of the number — and assumes such risks and consequences in full. RioBlocks will use best efforts to maintain connection stability (monitoring, stable-IP infrastructure, queue controls) but provides no service level agreement (SLA) for the WhatsApp channel under this option, and shall not be liable for sanctions applied by Meta, loss of the number, or resulting unavailability.

5A.4 Number ownership. The customer represents that it is the lawful holder of any phone number connected to the Service and remains responsible for that number before the carrier and the platform.

5A.5 Message authorization and audit trail. The customer is responsible for obtaining and maintaining any required consents and opt-ins from message recipients, in accordance with applicable law and Meta's policies. RioBlocks keeps an audit trail of message-dispatch authorizations — including the instructions, API calls, or configured triggers by which the customer authorized business-initiated messages — and may rely on and produce such records in case of dispute, platform enforcement, or legal requirement.

5A.6 Switching options. The customer may switch from option (b) to option (a) when available. RioBlocks does not charge a migration fee; Meta's per-message charges under option (a) apply from the moment of migration and are borne by the customer. Section 5A.3 ceases to apply upon migration.

6. Fees and billing

Paid plans are offered in two billing cycles. Monthly plans are billed in advance each month and may be cancelled at any time, with cancellation taking effect at the end of the current billing cycle. Annual plans are a 12-month commitment, payable in 12 monthly credit-card installments via self-serve checkout or, when arranged with our commercial team, in full via Pix (operator-activated — full-year Pix is not yet available in automated checkout); annual plans may not be cancelled during their term, and all installments of the contracted term remain due. Annual plans renew automatically for equal periods unless either party gives notice of non-renewal at least 30 days before the end of the term. Fees are non-refundable except where required by law. We may change pricing on reasonable notice, effective for subsequent terms. Any applicable per-message charges levied by messaging platforms are handled as described in your plan and in Section 5A. Mid-term plan changes (annual plans): upgrading to a higher plan takes effect immediately, is pro-rated for the current period, and bills the remaining installments at the new plan's rate, keeping the original 12-month term-end date. Downgrading to a lower plan is scheduled for the next term and takes effect only at renewal, with the current plan and rate remaining in force until the term ends. Switching from an annual plan to a lower-cost monthly plan mid-term, and cancelling mid-term, remain unavailable. Any non-renewal notice applies to the original term-end date, which a plan change does not reset.

7. Availability and changes

We work to keep the Service available but do not guarantee uninterrupted operation. We may modify, suspend, or discontinue features with reasonable notice where practicable.

8. Disclaimers

The Service is provided "as is" and "as available". The assistant generates responses automatically and may be inaccurate; you are responsible for reviewing and supervising its use in your business. To the maximum extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of liability

To the maximum extent permitted by law, RioBlocks will not be liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our aggregate liability arising out of or relating to the Service is limited to the amounts you paid for the Service in the 12 months before the event giving rise to the claim.

10. Termination

You may stop using the Service at any time. Cancellation of monthly plans takes effect at the end of the current billing cycle; annual plans run to the end of their 12-month term as set out in Section 6. We may suspend or terminate access for breach of these Terms or to comply with law. On termination, we will delete or return your data as described in our Privacy Policy and Data deletion page.

11. Governing law and language

These Terms are governed by the laws of Brazil, without regard to conflict-of-laws rules, and disputes will be subject to the competent courts of Brazil, unless mandatory local law provides otherwise. These Terms are made available in Portuguese and in English; in case of any discrepancy between the versions, the Portuguese version shall prevail.

12. Changes to these Terms

We may update these Terms from time to time and will post the new version here with an updated version number and date. Continued use after material changes may require re-acceptance in the product.

13. Contact

Questions about these Terms: suporte@bentokit.ai.

BentoKit Concierge — operated by RioBlocks