Legal

Data Deletion Instructions

Last updated 4 November 2026

If you use the BentoKit Concierge console

Delete your account yourself under Settings › Privacy and data › Danger zone. We first show what blocks the deletion (for example, being a workspace's only admin) and what happens, then ask for your password (or a code sent to your email) and the confirmation word. Deletion is immediate and cannot be undone.

• We erase: your login, email, phone, photo, password and sign-in methods; your preferences and tutorials; your private conversations with the assistant and what it remembered about you; your connected devices.
• Stays with the company: what you did in workspaces (customer conversations, notes, bookings), under your name as it was. Those records belong to the company that owns each workspace, which is notified.
• Kept by law: your sign-in record (12 months) and the terms you accepted, as proof.

Want a copy first? In the same place, use Download my data.

How to request by email

Email dpo@rioblocks.io with the subject Data Deletion Request and include:

• Whether you are a business customer (workspace owner) or an end customer who messaged a business that uses BentoKit Concierge.
• Enough information to identify the data — for example the workspace name, or the WhatsApp / phone number or email used in the conversation.

We will verify the request and respond: confirmation right away, and verified requests completed within 15 days (LGPD art. 19), except where we are required to retain certain data by law.

What gets deleted

• Conversation history (website widget and connected messaging channels, including WhatsApp message content), contact/lead records, and associated profile information.
• For a workspace closure: account data and knowledge-base content for that workspace.

Some records may be retained in backups for a limited period before they are overwritten, and we may keep the minimum data required for legal, accounting, or security purposes.

End customers of a business

If you messaged a business that uses BentoKit Concierge, that business is the controller of your data. You can contact them directly, or contact us at dpo@rioblocks.io and we will forward your request to them and assist as their processor.

Disconnecting WhatsApp

A business customer can disconnect a WhatsApp number at any time from the workspace's channel settings. Disconnecting stops further message processing; to also delete stored conversation data, submit a deletion request as above.

See our Privacy Policy for the full description of how we handle personal data.