Never double-books
At the moment of booking it checks the time again. If someone got there first, it offers the next free times right away.
Concierge's assistant talks to your clients on WhatsApp, Instagram and your site, offers only times that really exist, and books them into the calendar of whoever will see them: classes with places, one-to-one sessions, rooms and equipment.
Marina asks for a reformer on Tuesday morning. The assistant offers 7am with Ana, the last place, or 10am. She picks 7am and the class is full.
And the assistant calls your team what you call them: instructor
You set up your studio once. Then the assistant answers, checks and books — even while you're teaching.
Your servicesDuration, people per time slot, minimum notice and a daily cap. Group class or one-to-one.
First the studio adds four services, then three professionals with their own hours. Ana connects her Google Calendar through a link. WhatsApp, Instagram, Telegram and the site are switched on. A client takes the last place in the 7am Mat Pilates, and the Team view shows each professional's day.
The assistant follows your calendar's rules to the letter — and when it can't confirm, it doesn't guess.
At the moment of booking it checks the time again. If someone got there first, it offers the next free times right away.
No times that already passed, outside opening hours, or without the notice you set.
Each start takes up to the number of people you set. Once it's full, the assistant offers the next class.
A service with no professional books the space as one: the room, the massage table, the machine.
Professionals can see only their own bookings, without opening the whole studio's calendar.
Better to refuse than to book twice. The client is offered a human follow-up, and you hear about it in the console, by email and on Telegram.
List, day, team, three days, week and month. Filter by professional or service, and reschedule or cancel right on the calendar.
At 11:14pm, with the studio closed, the assistant books a Mat Pilates for tomorrow at 7am.
The same Concierge plans, each with a monthly bookings allowance.
Billed monthly for 12 months, starting at the first charge. Best rate. Cancel at no cost during the 7-day trial. Setup fee waived.
To start answering and selling.
For teams with real volume.
For high-traffic operations.
Many workspaces, SSO, on-prem.
Capacity bands can be adjusted as your workspace grows. Annual plans: 12× on card (self-serve). Cancel at no cost during the 7-day trial; the 12-month commitment starts at the first charge.
Messages outside the conversation are charged by Meta on your card.
What studios ask before they let the assistant book.
Yes, on every plan from Starter up (WhatsApp and Instagram). The same assistant answers on WhatsApp, Instagram, Telegram and your site's widget — and they all book into the same calendar.
No. Without Google, bookings live in Concierge's own calendar. With Google connected, every booking goes into your calendar and the events you already have block those times.
Only those who use their own Google Calendar. They get an invite with access to their own agenda only, nothing else in the workspace, and connect their Google Calendar from there. The studio only sees when they're busy, never what the event is. Someone whose time lives only in Concierge needs no login.
Yes. Each service sets how many people fit per time slot, from 1 to 100. The slot keeps being offered until it's full, and then the assistant offers the next class.
At the moment of booking the assistant checks the time again. Whoever gets there first takes the place; the other one is offered the next free times right away.
No. It only offers times the calendar returned as free, respecting the minimum notice and the daily cap. If it can't read the calendar, it refuses, offers a human follow-up, and you're alerted.
Yes, from the Agenda in the console: reschedule or cancel and Google Calendar follows. A booking with no professional can also be assigned to someone on the team.
Yes, when you turn it on: the day before, a few hours before, or both, in the WhatsApp conversation itself or by e-mail. The booking is already confirmed, so nobody has to confirm again. You choose whether the message only reminds, invites a new time, or also offers to cancel — and a slot handed back in time is free for someone else.
Agenda runs on the Concierge plans, and each plan has a monthly bookings allowance: 150 on Starter, 600 on Growth and 2,000 on Scale. You pick Agenda when you sign up, and the signup shows whether it costs extra; our team can also switch it on when you ask.
Start free and pick Agenda when you sign up. Any questions first? Our assistant answers right here.