Delivery area by neighbourhood
Each neighbourhood with its fee, minimum order and time. The postcode fills the street; the guest only gives the number.
Your pizzeria's WhatsApp answers while the oven works.
The assistant shows the pizza with a photo, builds the cart, checks the neighbourhood from the postcode, states the fee and when it will be ready — and the order lands on the kitchen desk with the ticket printed.
Simulation: a guest orders a pizza for delivery on WhatsApp. The assistant shows the Margherita with a photo, checks Tijuca from the postcode, states the fee and the time and sends the order with payment on delivery.
For every house that lives on orders and tables
Burger jointJapaneseLunchbox kitchenAçaí barIce-cream parlourCaféRotisserieDeliWine shop
Food truckSweet shopSteakhouseMiddle EasternSnack barPastel shopBrewpubVegan restaurantCake shop
One order, from “hi” to “completed”.
Friday, 20:47. One delivery order, from “hi” to “Order completed”. Scroll and follow every step.
Order 0412: confirmed on its own at 20:49 with the ticket printed, preparing at 21:02, out for delivery at 21:33 and completed at 21:51. The guest got every update on WhatsApp.
Every house, its own rules.
Delivery area, prep time, the oven's limit, tables, weight and change: it is all your house's configuration, not a canned restaurant mode. The assistant follows what you set.
Kitchen busy
One tap adds +15, +30 or +45 minutes to every order in the next hour.
Options and add-ons
Single or multiple choice, required or optional, with an extra charge.
Pay on delivery
Cash with change, card, meal voucher or Pix on delivery — the change is printed on the ticket.
Daily limit
Can the oven do 12 cakes a day? A full day is turned down, and the assistant offers the next day with room.
Service covers
How many seats each time still has. Large groups go to your team.
Sold by weight
Price per kilo or per 100 g, with a minimum and a step. Guests order in grams.
Review each order
Automatic within prep time, or every order waits for someone to accept it.
From the PDF you already have to the guest's table.
Your digital menu starts from your PDF: Concierge reads the dishes, you review before anything is saved and publish it in your house's look. The table QR always points to today's menu.
Import from a PDF, from your menu system (Delivery Direto, Tagme) or import your iFood store's menu. Table QR codes as PNG or SVG — always pointing to the current menu. “Ask the house”: guests ask questions and order without leaving the menu, in the same cart as the chat. Analytics: the most viewed dishes, searches with no result and where each visit came from.
Your team talks to the house too.
In the admin chat — in the console or a verified Telegram — your team writes the way it speaks. The menu, the reservations and delivery change on the spot.
- “How many orders did we have today?”
- “We're out of fish today.”
- “Move Marta's reservation to 21:00.”
- “How is capacity looking for Saturday?”
Where it stops.
The assistant serves like your best person on a packed Saturday — and knows exactly what is not its call.
What it does
Answers only with the dishes and prices on your menu, with photos. Builds the order in a cart — the same one as the digital menu — and sends it to the order desk. Says when it will be ready from the prep time you set — or leaves it for your team to confirm. Hands your team what is not its call: a large group, an unusual order, a guest who wants a person.
What it never does
Invent a dish, a price or a deal that is not on your menu. Guarantee allergen-free preparation. It flags it and leaves the call to the house. Charge Pix or card in the chat: payment is on delivery or through a link from your own provider. Issue an NF-e. The order keeps the tax details and you record the number of the invoice you issued.
Restaurant sits on top of your plan.
Pick the Concierge plan for your conversation volume. You pick the Restaurant pack when you sign up.
Billed monthly for 12 months, starting at the first charge. Best rate. Cancel at no cost during the 7-day trial. Setup fee waived.
Starter
R$ 397/mo on the annual plan
To start answering and selling.
500 Conversation turns / day 200 Leads / month 15M Tokens/month Instagram channel WhatsApp channel Automated outreach All included Core features
Recommended
Growth
R$ 797/mo on the annual plan
For teams with real volume.
2,000 Conversation turns / day 1,200 Leads / month 60M Tokens/month Instagram channel WhatsApp channel Automated outreach Everything in Starter
Scale
R$ 1.247/mo on the annual plan
For high-traffic operations.
10,000 Conversation turns / day 7,200 Leads / month 300M Tokens/month Instagram channel WhatsApp channel Automated outreach Everything in Growth
Enterprise & On-prem
Many workspaces, SSO, on-prem.
Unlimited Workspaces SaaS or on-prem Deployment Contract Billing Full Operator console
Capacity bands can be adjusted as your workspace grows. Annual plans: 12× on card (self-serve). Cancel at no cost during the 7-day trial; the 12-month commitment starts at the first charge.
Messages outside the conversation are charged by Meta on your card.
Questions before opening the kitchen.
What restaurant owners ask before letting the assistant serve.
It imports your iFood menu, yes (you export your store and review before saving); orders placed there stay there. The orders Concierge takes come through WhatsApp, Instagram, Telegram, your website and the digital menu.
On delivery or at pickup: cash with change, credit or debit card, meal voucher or Pix on delivery. If you prefer, your team sends a payment link from your own provider, on a domain you approved. Automatic Pix or card charging by Concierge itself is not available yet.
No. Every reservation arrives as Pending in the day book, and your team confirms it. Above the group size you set, the conversation goes straight to a person. Confirming on the desk sends the guest no automatic message — your team tells them in the conversation.
Yes, on every plan from Starter. The same assistant serves on WhatsApp, Instagram, Telegram and your website widget, always with the same menu and the same cart.
Yes. The order desk prints the ticket on an 80 mm or 58 mm thermal printer, with automatic printing once per station, a new-order chime and a late alert for orders placed for now.
Yes. A dish can be advance-order only, with 1 to 14 days' minimum notice, and a daily limit (the oven, the cake station) counts what fits each day. On a full day, the assistant offers the next day with room — and you can pause today's advance orders with one tap.
It only talks about dishes and prices on your menu. If it is not there, it says so. On allergies, it never guarantees allergen-free preparation and leaves the answer to the house.
Restaurant is a pack on top of a Concierge plan (the plans are on this page). You pick it when you sign up, and the signup shows whether it costs extra; our team can also switch it on when you ask.
The next order can arrive while you close the oven.
Start free with Restaurant: you set up your menu and your house's rules in the console, and the assistant starts serving when you publish.